How to Order
AG Optical Systems requires a 50% deposit to place an order for an iDK, iHW, carbon fiber tube, or custom system. The balance due on the order is required prior to shipment of the product to the customer. Personal checks must clear before AG Optical Systems ships any product. Do not assume you have placed an order until you explicitly request the item and have received an invoice from AG Optical Systems that lists the item
Typical delivery times range from 3 to 4 months for iDK and 8 to 10 months for iHW astrographs. Tubes are usually available within 2 to 3 months. Custom telescopes delivery times will be determined once customer requirements are understood.
Order cancellations will be considered on a case-by-case basis and may be subject to a cancellation fee to be withheld from the deposit.Custom telescope and carbon fiber tube orders that are cancelled are subject to a 100% cancellation fee due to the custom nature of the order.
AG Optical Systems warrants the products it manufactures against defects in materials and workmanship for a period of two years for the original purchaser of the item. AG Optical Systems at its sole discretion will determine if the product has defective materials and/or workmanship. The customer will be responsible for paying all shipping costs associated with the return of the item and must contact AG Optical Systems prior to returning the item. If AG Optical Systems determines the item to be defective in materials and/or workmanship, AG Optical Systems will reimburse the customer’s shipping costs and pay for shipping to return the item to the customer.The terms of this warranty are void if the product is used for a purpose for which it was not designed (to include solar observations) or is subject to abuse beyond normal use.
Items not manufactured by AG Optical Systems are covered by the terms of the original manufacturer.
AG Optical Systems assumes no responsibility for injuries or other liabilities caused from the use or misuse of AG Optical Systems products. AG Optical Systems reserve the right to change all specifications and prices without prior notice.